You are the first point of contact by phone, chat and e-mail for our customers. Where you will receive all kinds of questions, problems and suggestions for improvement. :-)
You can think along with the client and identify the underlying problem with the question being asked.
You like to write and want to further develop your texts so that they can be used in the online helpdesk, but also in the e-learning modules we develop.
You keep your colleagues and the customer informed of the progress (via our online support system).
Going the extra mile for the customer
Are you cheerful and customer friendly? Can you help and relieve our customers in a warm way? Do you like to write? Do you recognize yourself in this and would you like to work 24 - 40 hours a week as a Customer Support employee in a close, friendly and professional team? Read on!
About your position
As a customer support employee, you are the first point of contact if a problem is reported or if there are questions about our Learning Management System "Procademy". You make sure that the customer is helped in a warm, friendly and efficient way.
We find it especially important that you are able to think along with the customer. Often the solution for the customer is broader than the question asked. That is why you look for the underlying problem. So that the customer really feels helped.
You are the first point of contact by phone, chat and e-mail for our customers. Where you will receive all kinds of questions, problems and suggestions for improvement. :-)
You can think along with the client and identify the underlying problem with the question being asked.
You like to write and want to further develop your texts so that they can be used in the online helpdesk, but also in the e-learning modules we develop.
You keep your colleagues and the customer informed of the progress (via our online support system).
What do we ask of you?
MBO-4 or higher level of work and thinking.
Technical and/or communication training
You like to communicate
You are accurate and focused on quality
You can keep an overview of stressful situations.
Technical affinity would be nice! (e.g. through experience with WordPress or HTML/CSS).
A service- and customer-oriented attitude.
What do we offer you?
A function for 24 - 40 hours a week.
A good salary.
A close, friendly and professional team.
There is plenty of room for personal input and ideas. And we immediately consider you as a fully-fledged colleague and team member.
You end up in an informal company, with a good working atmosphere and an open culture. We are not a nine-to-five company but certainly see the value of a healthy work-life balance.
The space to further develop yourself, through training courses but also because we continue to discuss the interpretation of your position together. We think it is important that you are in the right place.
Nice workplace in a monumental building in Hilversum, easily accessible by public transport and car.
Who are we?
As you have noticed you can find yourself on the website of Procademy. Procademy is a Learning Management System with which companies and organisations make (online) training available in a nice way in their own online academy. You can also have all communication with the participant take place in one central place. Procademy consists of eight (young) people and we have been active in the field of online web development since 2008. In 2015, 2016 and 2019 we received the FD Gazelle award nomination, as one of the fastest growing companies in the Netherlands.
Among other things, we work for:
Simple
Vakmedianet
Maternity care the Values
Combination Youth Care
Urenco
The Kids Phone
Responding to this vacancy?
Do you see yourself as our new Employee Customer Support? Send your CV and motivation to wouter@Procademy.nl. If you still have questions about the vacancy, please contact Wouter van Emmerik via 035-808 02 82 or wouter@Procademy.nl.
